Terms and conditions of sales
Last updated 1 Jan. 2022
The following Terms & Conditions of Sale govern the offer and sale of products on our website. This is a legal document between you (Buyer) and “IOAKEIMIDIS SAVVAS”. Please read this agreement carefully. By placing an order you agree to be bound by this agreement. If you do not accept the terms and conditions set in this agreement do not proceed with the purchase.
You may only place an order if you are considered capable of entering into an enforceable contract in the applicable jurisdiction. An order may be placed only by natural persons 18 years or older who are legally eligible to enter into contracts.
Unless otherwise specifically agreed in writing these Terms shall be incorporated in every offer quotation acceptance and together with the order to which they relate and acceptance of the order by “IOAKEIMIDIS SAVVAS”constitute the entire agreement between “IOAKEIMIDIS SAVVAS”and the Buyer. Any conditions proposed by the Buyer which are inconsistent with these terms are hereby excluded and these terms regulate the offer and acceptance of purchase orders.
You may purchase an item either as a registered user after creating an account or as a visitor/guest. If you create an account, you agree to provide only true and accurate information. You further acknowledge that you will control your account and that you are liable for any unlawful act occurred under your account. You are responsible for maintaining the confidentiality of your password, if any, and for restricting access to your computer so that others may not access any password protected portion of the Website or other Properties using your name, username, or password in whole or in part.
We confirm that we will not use your personal data for any use not explicitly authorized by yourself, nor will it send or disclose the said data to third parties (natural persons or legal entities) without your prior explicit and specific consent to do so, unless such disclosure is required for execution of your order (e.g. to collaborating courier companies) or is mandatory by law.
Even though navigating in the Store is also possible without revealing your personal data, you can benefit from additional services provided that you accept to reveal some of your personal data depending on the particular service which is of interest to you. For example, your contact details (e.g. name, surname, address for correspondence, telephone number, email) will be required for the purposes of creating your personal Ioakeimidis.com account, your address for correspondence will be required to communicate with us (e.g. for submitting a complaint, for receiving information or promotion material) etc.
However, for initiation and processing of your transaction with us it is necessary that you notify us of certain personal data, such as your name and surname and your contact details, your shipping address for your order etc. Further, while navigating in the Store by using your personal account, we may collect information from your computer’s operational system, your browser and your IP address in order to count visits, to create order history and consumer interest for the purposes of service optimization or maintaining an internal accounting file.
Except for the specified exceptions (copyright of third parties associates and affiliates), all website content, including images, graphics, photographs, sketches, texts, services and all the files on this site, are intellectual property of IOAKEIMIDIS SAVVASand protected by the relevant provisions of Greek law, European law and international conventions. Therefore, none of the above may be wholly or partially sold, copied, modified, reproduced, republished or “loaded”, transmitted or distributed in any way.
Any other product or service mentioned in the Store bearing trademarks of the respective organizations, companies, associates, authorities, unions or publishers constitute their own intellectual and industrial property and therefore the latter bear all corresponding liability.
All prices quoted are subject to change without notice at any time prior to IOAKEIMIDIS SAVVAS acceptance of the order/the purchase.
You are asked to check the final price of sale before sending the order. The prices include all taxes (including statutory VAT), unless otherwise mentioned at the website; the prices include the delivery charge.
All prices on the website are in Euro, unless otherwise stated.
Information regarding the products
The information displayed on the website regarding the characteristics and description of the product’s features is accurate. We also make reasonable efforts to accurately display the attributes of our products including colors; however, taking into consideration that the way the colors are displayed on your screen depend on the technical system that you are using we cannot guarantee that the colors are properly displayed. Any such variation may not be considered a defect or damage.
The inclusion of any products or services on Ioakeimidis.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
When placing your order you will be asked to fill in certain information, such as email in order to send you an email confirmation and the address where the products will be delivered.
In case the product is not available at the time of the purchase, this unavailability will be indicated on the website. If for any reason, you have placed the order and although the product is mentioned as available but for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received the payment for such order we will refund the amount using the same method used to make the payment. If for any reason alternative arrangements are necessary we will notify you in order to settle the refund at the email address indicated by you.
Ioakeimidis.com exercises the utmost diligence in processing orders and will make its best to deliver your order by courier. We will try our best to dispatch orders as quickly as possible and in the order in which they are placed. Notwithstanding any extraordinary circumstances and subject to product availability, if no specific time frame is indicated in the confirmation we aim to deliver within 4 to 9 working days following confirmation of the order. However, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds up to 30 days, you may cancel your order without being charged and you will be refunded.
Before you place your order, you will be informed of the expected delivery details (methods of delivery etc). Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
You may purchase the product either by credit or debit card.
You can pay the total amount of your order using your card through the secure Viva Payments platform and Paypal platform as well. The customer is solely responsible for the correct recording and accuracy of the card details and the IOAKEIMIDIS SAVVAS bears no responsibility for any errors.
In case the amount is paid via credit card or debit card or online banking or prepaid card: you agree to pay in full the amount for any purchases you make either by credit/debit card concurrent with your online order or by other payment means.
In order to secure the payments through your cards, IOAKEIMIDIS SAVVAS collaborates with certified payment service providers operating according to the provisions of the relevant legislation.
In order for the payment to be accomplished, you are directed to a secure page of the collaborating payment service provider. There you register your card details, i.e. the full name of the owner of the card, the card number, the expiry date (month and year) of the card, the security code (verifying the authenticity of the card) imprinted in the appropriate space of the card reserved for the signature of the holder (CVV / VISA or CVC / MC), in order to check the validity of the cards and safely carry out the transaction.
We do not store the data inserted by you in relation to the number of the card or the card security code verifying the authenticity of the card (for example CVV/VISA or CVC/MC). The service provider controls the data inserted and informs electronically, for the approval or the rejection of the transaction. Once the details are entered the amount of the purchase will be debited.
In case a transaction is rejected, irrespectively of the reason of the rejection (which could be for example default on overdraft, failure of the system of the payment service provider or of the Bank issuing the card) the order will be cancelled.
Invoices will be sent to the e-mail that you have indicated at the registration process and the invoice will be sent in the Shipping Confirmation e-mail. For that reason please make sure that you have registered your current e-mail.
You have the right to return the product within fourteen (14) calendar days after receipt of the product, without any penalty and without specifying the reason. You have to inform us by e-mail stating that you intend to return the product. In order to return the products you will have to fill in the return form which is available here (https://ioagold.com/wp-content/uploads/2022/04/Return_Form_Ioakeimids_2022.pdf). You are responsible to pay the costs of returning the goods. You are advised to choose a safe method of return of the products such as a courier company. In case IOAKEIMIDIS SAVVAS does not receive the items, the amounts paid will not be refunded.
If the products ordered are customized, returns of such personalized products will not be accepted.
The products must not be damaged, altered, used, worn, washed and they must be returned in their original packaging along with all other documents, if any, accompanying such products. Damaged products shall not be accepted and no reimbursement shall be made.
The products should be returned to the address indicated in the return form at the following address 22 EVAGGELISTRIAS st, PostCode10560, Athens Greece.
After the products have been returned, we shall check that the products are returned in the same condition sent by IOAKEIMIDIS SAVVAS. IOAKEIMIDIS SAVVAS shall send you an e-mail confirming the acceptance of the returned products and shall refund amounts already paid as soon as possible and in any event within 30 days at the latest from day the returned products have been received and return has been accepted. With international returns, it all depends on the return method chosen. We advise you to keep the tracking numbers for your returns in a safe place, in every case. It is only a matter of days to our logistics team to process your package. After having confirmed that the terms and conditions stated above have been duly complied with, we will promptly start the refund procedure. You will receive an email to inform you when the refund has been made.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded to the individual who made the payment.
The value date for the credit shall be the same as the value date of the original debit.
Ioakeimidis.com is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than Euros. Bank charges are not refundable.
In the event that your return does not comply with the terms and conditions you will not be entitled to any refund of the amount already paid to Ioakeimidis.com; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to IOAKEIMIDIS SAVVAS. If you do not wish to receive the products in the conditions in which they were sent back to IOAKEIMIDIS SAVVAS, IOAKEIMIDIS SAVVAS shall be entitled to keep the products and withhold the amount already received.
You may cancel the order within the same day that you have placed the order under the condition that the order has not been executed yet.If you wish to cancel the order you will have to contact Ioakeimidis.com by either sending an email to [email protected] at the following address https://ioagold.com/contact/ or calling at the number +30 2160703667 during working hours (Monday – Friday from 9 to 5). If the order has not been processed yet, no charges will apply for cancelling the order.
Ioakeimidis.com reserves the right to cancel the order for reasons of force majeure or other reason that may occur in relation to the Buyer such as inability to pay the amount owed, false delivery address, or other reasons which refer to the internal operation of Ioakeimidis.com such as withdrawal of specific products, product shortage.
Applicable law and other terms
Navigation, use and transaction with the store is governed by Greek law, EU Law and the relevant international conventions. Any dispute that occurs during navigation, use and transaction with the store shall be exclusively submitted to the competent courts of Athens, Greece.
The Parties have agreed to all of the terms and conditions contained in this Agreement.